Terms of Service

Welcome to Luma Loft. By visiting our website or purchasing from us, you agree to the following Terms of Service.

Please read these terms before placing an order.

1. General Use

By using our website, you agree to use it only for lawful purposes. You may not use our website in a way that could harm our store, other customers, or interfere with the operation of the website.

We reserve the right to refuse service or cancel orders when necessary, including suspected fraud, misuse, or violation of these terms.

2. Product Information

We do our best to provide accurate product descriptions, photos, dimensions, colors, materials, pricing, and availability.

However, slight differences may occur due to lighting, screen settings, supplier updates, or normal product variations. Furniture, home décor, and home products may vary slightly in color, texture, size, or finish.

We may update or correct product information at any time.

3. Orders and Payments

When you place an order, you agree to provide accurate billing, shipping, and contact information.

All prices are listed in USD. We reserve the right to cancel or refuse an order if there is an error in pricing, product information, availability, shipping details, or payment processing.

Your order is not confirmed until it has been accepted and processed.

4. Shipping and Delivery

We currently ship to the continental United States.

Shipping and delivery times are estimates only and are not guaranteed. Delays may happen due to supplier processing times, carrier issues, weather, holidays, or other circumstances outside our control.

Some furniture or oversized items may ship separately or require special delivery arrangements.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or lost packages caused by incorrect shipping information.

5. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Please review that policy before placing an order. Some items may not be eligible for return, including custom items, clearance items, assembled furniture, bedding, mattresses, pillows, and personal-use items.

6. Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us at info@lumaloft.shop within 2 days of delivery.

Please include your order number, photos of the item, photos of the packaging, and a short description of the issue. We will review the information and work with you on a solution.

7. Cancellations

Orders may only be canceled if they have not yet been processed, shipped, or submitted to a supplier.

Because many products ship directly from suppliers or warehouses, cancellation requests are not guaranteed.

To request a cancellation, contact us as soon as possible at info@lumaloft.shop.

8. Assembly and Product Use

Some products may require assembly or installation.

Customers are responsible for following all instructions, safety guidelines, and care recommendations provided with the product.

We are not responsible for damage, injury, or issues caused by improper assembly, installation, use, or care.

9. Website Content

All text, images, logos, graphics, product descriptions, and other content on our website belong to Luma Loft or are used with permission.

You may not copy, reproduce, or use our website content without permission.

10. Changes to These Terms

We may update these Terms of Service at any time. Any updates will be posted on this page.

By continuing to use our website after updates are posted, you agree to the updated terms.

11. Contact Us

For questions about these Terms of Service, contact us at:

Luma Loft
Email: info@lumaloft.shop
Website: lumaloft.shop

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Last updated: June 29, 2026